State Farm® Insurance Agent Jill Jack
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mary Shaffer
April 7, 2026
"We have been with Jill Jack's office for 28 years of Auto and Homeowners coverage. In that time, I can recall 2 claims on Auto and 1 claim on Homeowners insurance that were handled by Jill and her staff in a very capable, professional manner. However, the most recent claim on our Auto insurance has raised the bar for exceptional service! After recent damages from fallen tree branches including a shattered windshield (which was deemed "illegal to drive" in PA) Jill's top-notch team member, Kali was extremely patient with my request for replacement of the windshield separate from the repair of the body damages. Not only did Kali seamlessly manage the scheduling of the windshield replacement, but also co-ordinated the estimates for the body repair, both at the service centers of my choosing!! In almost three decades of exceptional, professional, personalized service from Jill, Robin, Terri, and Kali, when I told Jill several years ago that her team is THE reason I have never considered getting our insurance coverage anywhere else, I STILL stand by every word !!"
"Thanks for the 5-star shout-out, Mary! We’re so glad you found value in working with us for your insurance. Thanks for being a State Farm customer! Jill Jack - State Farm Insurance Agent"
Amy Trowbridge
March 29, 2026
"They are great and so easy to deal with! I love that I can send a text and get responses quickly!"
"We’re happy we met your expectations, Amy. Our State Farm team in New Wilmington is always here when you need us. Jill Jack - State Farm Insurance Agent"
Kristyn Fyffe
March 26, 2026
"I've been with State Farm for over a decade and these people take care of you. From Jill, who came to my apartment after my car accident to see how I was; Robin, who was patient and so kind when I needed it and now Kali. This one is a doll! She listens to my banter every time I talk to her and makes me laugh! Its comforting to know I can count on them. Thank you! ❤️❤️"
"Amazing! Thank you, Kristyn. We appreciate your trust in our team and look forward to continuing to serve you as a valued State Farm customer. Jill Jack - State Farm Insurance Agent"
Kelsey Sikora
March 10, 2026
"I can’t say enough wonderful things about Jill and her team! They took the time to explain everything to me!"
Jennifer Moreira
February 20, 2026
"The entire staff is very personable, which makes you feel like a friend rather than just another client."
"We’re thrilled to have exceeded your expectations, Jennifer! Thank you for sharing your experience. Jill Jack - State Farm Insurance Agent"
Richard Garrett II
February 20, 2026
"Jill Jack Was The Best Experience I Had, The Employees Were Very Amazing And Very Knowledgeable And Very Sweet , Outstanding Customer Service I Would Recommend This Insurance Company Thanks Again 😊"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
james ryan
February 13, 2026
"We have been clients of Jill Jack’s State Farm Insurance for close to 30 years. The service from Jill and her team has been impeccable. We would highly recommend them without reservations. They are dependable and professional at all times."
"Thank you for the 5-star review, James & Katheryn! We appreciate doing business with you and your family. -and your kind words are very meaningful to us!! Jill Jack - State Farm Insurance Agent"
Maria Gorospe
February 12, 2026
"Awesome people to have as your insurance provider! Kali and the team are very nice and will give you the best care! Thank you for the great service : )"
"A sincere thank-you for your review, Maria. We truly value your business and your kind words. Jill Jack - State Farm Insurance Agent"
Kala Grossman
February 4, 2026
"Always very helpful and quick to respond. They are very considerate and thoughtful. I have worked with Kali quite a few times and she is very polite and goes out of her way to provide the best experience possible."
"Thank you for the wonderful review! It means so much to our New Wilmington team to know we’re helping neighbors feel protected and cared for. – Jill Jack - State Farm Insurance Agent"
Lou Ann Miller
January 30, 2026
"Jill jack and her crew and company are the best people to ever deal with. They provide the best service and high quality insurance. Just had to file a claim and she made the process simple and successful. Highly recommend her service for ANY insurance needs. Like a great neighbor……… Jill Jack is there! Always!!!"
"Thank you for that 5-Star review, Lou Ann! We appreciate you and the opportunity to do business with you. It is always a pleasure!"
stripeDTM
January 17, 2026
"Excellent!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Stephanie McFadden
January 16, 2026
"They are a great company to have. Very helpful when I got my new vehicle and answered all my questions"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Beth
January 16, 2026
"I called Jill Jack State Farm office yesterday to get a quote for my car insurance.Deb Russell was my agent. She was excellent!! She was so patient and explained every step and answered all my questions. Now I’m officially a State Farm customer!!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Dan Hiers
January 16, 2026
"Jill has always been more than willing to assist and answer any questions. Her entire office is a pleasure to work with for any insurance needs."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Terry Howard
January 15, 2026
"Amazing Customer Service! I’ve been with State Farm for 20+ years, they have always gone above and beyond to help with any claims, updating my Records, and helping answer all Of my questions, reminders on all Of my accounts and making sure I have the best price I can get!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ryan
August 19, 2025
"Jill and her team are excellent. I would recommend them to anyone!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Troy Anderson
August 15, 2025
"I had a one vehicle accident on my trike. The process for getting my insurance payout was very smooth. The minor problems I had were dealt with quickly and efficiently. Debbie is a super star."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Shane Roper
April 15, 2025
"6 stars if I could! Office manager Nikko runs a tight ship. Keep up the great work!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Cathy Cohill
February 26, 2025
"Jill Jack and Kali were compassionate, knowledgeable, and extremely helpful. They took the time to explain everything and offered the lowest rates around. We even received free jacklets. This is the kind of insurance agent you want to have working for you!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Nathan Shaw
December 6, 2023
"Most recent 3.5 days have not heard a peep about my claim. Nothing but trouble every time something happens. Previous issues 1- charged deductible for deer collision. 2- auto charged for accident I was not in (2022 Hyundai never owned) full day with rep for that one."
Benchmark Compass (BC)
November 5, 2023
"This is a great insurance agent and a great Lady. I wouldn't go through anyone else. My family has been using her services for 20+ years and we all love her, and ability to explain policies thoroughly. And she has great prices for unbelievable coverage. I would "highly recommend" this insurance agent to anyone. She is very "professional and compassionate." She has the ability to make you feel "heard and valued." I plan to stick with her as long as she is in business. She is just a wonderful person. And her staff are also very nice and professional. I have never had a bad experience with Jill or her staff and that's why she is a 5 star agent. If you're thinking about opening a policy with State Farm I couldn't recommend a better agent. She's the best thanks Jill and staff 👍👍"
Jack Patton
February 27, 2023
"Staff are friendly and patient."
James Walls
September 3, 2022
"We had a issue with our previous Auto Insurance, trying to find decent full coverage for 2 vehicles, with only issue being with last insurance, did a quote online, had a call and email very quickly, priced decent, and we have an actual human agent (Nationwide was a "virtual agent", we weren't able to change that either) VERY satisfied, looking to add Renters/Homeowners, their "Hospital income" (like Aflac) and possibly life insurance if I change jobs soon"
Christopher DuBord
August 1, 2022
"Amber degrave was the most spectacular agent that I have ever had the pleasure to work with."
Frank Funari
April 6, 2021
"Jill and her staff are very efficient and professional in handling all my insurance needs. I have my house, business, and auto insurance with them and they are always there for any questions or concerns that I may have. Jill and her staff always make me feel I am top priority. I wouldn't think about having anyone else handle my insurance."
"Thank you for your continued support! We enjoy working with you and your family-it's always a pleasure!"